0

SHIPPING

Fortune Wear delivers domestically to Europe, the USA, and the Rest of the World. We are dedicated to delivering your products promptly and securely at an affordable price. For our standard delivery prices and duration estimates, please see below.

UK 

Standard Price: £5
Estimated Arrival: 3-5 Working Days 
Free Delivery on Orders Over £100

EUROPE 

Standard Price: £13.00
Estimated Arrival: 4-8 Working Days

USA 

Standard Price: £15.00
Estimated Arrival: 7-14 Working Days

REST OF THE WORLD 

Standard Price: £15.00

Estimated Arrival: 7-20 Working Days

All orders are signed for.

International

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Fortune Wear is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

REFUND POLICY

Returns & Refunds

What is your return policy? how many days do I have to return a product?

For online purchases, Fortune will refund the purchase price of merchandise returned in its original condition accompanied by the original invoice, original fortune packaging and security return/exchange label intact within 5 WORKING days of receiving the item.
 
Please note merchandise marked SALE or purchase with the use of Fortune discount codes can only be exchanged and cannot be refunded. We also do not offer free returns as our delivery surcharge is NON-REFUNDABLE.

All discrepancies with orders need to be reported within 24 to 48hrs

Please note:
The item is your responsibility until it reaches us. For your own protection, we advise that you send the parcel tracked and signed, using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. The parcel can take up to 7 working days to be returned to our Warehouse unless sent via special delivery.

I have not received my order.
If your order has taken longer than a week to arrive from dispatch, feel free to contact us and we will be able to inform you further.

 

I received the wrong item
If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the item that you have received. Please can you send this back to us at Standard Delivery cost which will be reimbursed once a copy of your Standard return receipt is received.